Beijing's 12345 hotline: The secret behind smart city governance

For more: https://www.cgtn.com/video As cities grow more crowded, effective governance is increasingly key, and Beijing's 12345 hotline is leading the way! Merging 64 separate hotlines into one, it's now one of the most efficient channels for addressing public concerns, boasting a 97 percent satisfaction rate. How does this system work? How does it compare to other megacities around the world? And what does it reveal about China's vision for urban modernization? Click on the video to discover how this innovative service is transforming China's cities for the future! #Beijing12345 #SmartCity #UrbanInnovation #ChinaGovernance #MegaCities #FutureOfCities #PublicServices #CGTN #ThePoint #LiuXin Subscribe to us on YouTube: https://goo.gl/lP12gA Download our APP on Apple Store (iOS): https://itunes.apple.com/us/app/cctvnews-app/id922456579?l=zh&ls=1&mt=8 Download our APP on Google Play (Android): https://play.google.com/store/apps/details?id=com.imib.cctv