Qantas and ACCC agree to $120m settlement after airline misled customers

Qantas has announced an agreement with the ACCC to resolve court proceedings relating to the flight cancellation processes. Under the settlement agreed with the ACCC, Qantas will commence a projected $20 million remediation program for impacted passengers. The payments for customers will range from $225 to $450. The ACCC and Qantas will ask the Federal Court to impose a civil penalty of $100 million on the airline. This comes as Qantas admitted it had misled consumers by advertising tickets for tens of thousands of flights it had already decided to cancel, after court action by the ACCC.