What to make of service charge in a self-service world? | Commentary

Eating out in Singapore can come with a 10 per cent service charge. As restaurants adopt more self-service technology such as QR code ordering, diners may see less interaction with staff. This will not necessarily translate into less service charge, says NUS Business School professor Sumit Agarwal in this video commentary. 0:00 Introduction 0:48 Is it fair to levy a service charge when the customer is doing the "work"? 1:22 Should there be a minimum standard if restaurants charge for service? 2:04 What to expect as the trend of self-service F&B continues? More video commentaries: https://youtube.com/playlist?list=PLbnMTcZEga8TQ_9x-namlpsvTHmnQIkeR&si=RYHmGnkExVXXA6go Subscribe to our channel here: https://cna.asia/youtubesub Subscribe to our news service for must-read stories: Telegram - https://cna.asia/telegram WhatsApp - https://cna.asia/whatsapp Follow us: CNA: https://cna.asia CNA Lifestyle: http://www.cnalifestyle.com Facebook: https://www.facebook.com/channelnewsasia Instagram: https://www.instagram.com/channelnewsasia Twitter: https://www.twitter.com/channelnewsasia TikTok: https://www.tiktok.com/@channelnewsasia