Why are commuters unhappy over the SimplyGo switch? | Heart of the Matter podcast

Commuters have expressed frustration since the Land Transport Authority announced that EZ-Link and NETS FlashPay cards cannot be used on buses and trains from June. Why is there a shift to the SimplyGo system? What is the difference in payment types? And what could the authorities do better to communicate the change? Steven Chia gets answers from Sumit Agarwal, professor at the School of Business at the National University of Singapore and Walter Theseira, who heads the urban transportation programme at the Singapore University of Social Sciences. 0:00 Intro 1:36 Difference in card payment systems 4:11 Why fare balances can't be seen? 10:32 Why concession card holders don't need to upgrade 12:20 Communication gaps in implementation 16:00 Why SimplyGo technology is better 18:48 Lessons for ERP 2.0 rollout Watch more Heart of the Matter: https://cna.asia/3FFmRLG Subscribe to our channel here: https://cna.asia/youtubesub Subscribe to our news service for must-read stories: Telegram - https://cna.asia/telegram WhatsApp - https://cna.asia/whatsapp Follow us: CNA: https://cna.asia CNA Lifestyle: http://www.cnalifestyle.com Facebook: https://www.facebook.com/channelnewsasia Instagram: https://www.instagram.com/channelnewsasia Twitter: https://www.twitter.com/channelnewsasia TikTok: https://www.tiktok.com/@channelnewsasia